$140/user/mo
Core managed IT for teams that need a reliable service desk, monitoring, and a documented environment.
- Service desk + monitoring
- Documentation standard
- Security baseline
Public rates
Clear per-user pricing
Managed IT is billed per user, per month, on Starter, Security+, or Complete. Most new agreements are Security+ at $200/user. Starter starts at $140. Minimum 15 managed users and a $2,000 monthly floor. Use the calculator for an estimate. Final rates are confirmed in your agreement.
Agreements are a one-year term with a written guarantee in every agreement. 98.9 CSAT across 7,974 responses.
Published rates
Three primary plans
Each plan shares the same desk and documentation standard. Security+ is the plan most clients buy: Starter plus MDR, stronger email controls, and the awareness path. Full line items live in the Service Catalog.
$200/user/mo
Starter plus a stronger security stack: MDR, advanced email protection, and deeper monitoring.
- Everything in Starter
- Deeper MDR / email controls
- Awareness training path
$240/user/mo
Full managed IT department: security depth, unlimited local onsite, and the widest included stack.
- Everything in Security+
- Widest included stack
- Unlimited local onsite under plan terms
Lite (Lite): Mailbox-only users who do not have a company computer. Lite can only be added alongside Starter, Security+, or Complete. It is not sold on its own. $65/user/mo.
Estimator
Calculate your monthly investment
The calculator defaults are yours to change. Slide managed users from 15 upward. Add Lite seats only for mailbox-only people. The estimate applies the $2,000 floor when needed.
Plan
Starter plus a stronger security stack: MDR, advanced email protection, and deeper monitoring. See full inclusions
People with a company computer under management. Minimum 15.
Mailbox-only users who do not have a company computer. Lite can only be added alongside Starter, Security+, or Complete. It is not sold on its own. Rate: $65/user/mo.
Estimated monthly
$3,000
15 managed × $200
- Published rate$200 per managed user / month
- Contract1-year term. Written guarantee: if we fail commitments and the issue stays unresolved 30 days after written notice, you may leave without penalty.
- Estimate onlyProjects, specialty work, and after-hours beyond plan terms are scoped separately. Final rates are confirmed in your agreement.
What you are comparing it to
Hire it, outsource it, or call someone when it breaks.
At 25 people you get a desk, MDR, and a documented environment for less than one loaded hire.
| Tailored TechSecurity+ | In-house hire | Break-fix | |
|---|---|---|---|
| Response commitment | 4-hour written commitment. | Varies | None |
| Coverage when someone is out | Desk in CA, CO, and TN | One person. PTO is a gap. | No standing coverage |
| Security stack | MDR, email protection, awareness. Included. | Extra cost | Not included |
| Bench | Desk plus network, Microsoft, security, projects | 1 generalist | Whoever picks up |
| Planning | Reviews included on Security+ | If qualified | Not included |
| Commitment | One-year term. Written guarantee. | Employment | Per incident |
| Typical cost, 25 people | $5,000/moCA Security+. Starter $3,500. Complete $6,000. | $8,000–$12,000/moLoaded hire plus tools. Still one person. | Unpredictable |
In-house figures are a loaded cost for one generalist (salary, benefits, payroll tax, training, and the monitoring and security licenses they still have to buy). They are not a salary survey. Break-fix has no monthly number worth printing because the expensive month is the one you did not budget. If you already have an IT person, that is a co-managed conversation, not a replace-or-nothing choice. Longer writeups: managed IT vs break-fix and which plan.
Questions & answers
Pricing questions
Straight answers before you book a call.
How is Tailored Tech pricing structured?
You choose a primary plan (Starter, Security+, or Complete) and pay a published per-user monthly rate for each managed user. Starter is $140, Security+ is $200, and Complete is $240 per user per month. Most new agreements land on Security+. Engagements have a $2,000 monthly floor and a minimum of 15 managed users. Final rates are confirmed for your agreement.
What is a Lite seat?
Mailbox-only users who do not have a company computer. Lite can only be added alongside Starter, Security+, or Complete. It is not sold on its own. Lite is $65 per user per month.
Are contracts month-to-month?
No. Standard agreements are a one-year term. Every agreement includes a written guarantee: if we fail to meet our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty.
What is not included in the per-user rate?
Large projects, major migrations, and some after-hours or onsite work outside plan terms are scoped separately. The Service Catalog shows which line items are included, hourly, or plan-specific.
How does managed IT compare to hiring someone?
One mid-level hire in California, loaded with benefits, payroll tax, training, and the monitoring and security tools they still have to buy, commonly lands well above a 25-user Security+ plan at $5,000 a month. That hire is one person. Vacations, nights, and a real incident still have no bench. We are the desk, the monitoring, MDR, and the specialists behind the ticket, not a single resume.
When is break-fix still the right model?
A very small office with almost no cloud footprint and a high tolerance for downtime can live on hourly work for a while. The bill is quiet until something fails, then it is a surprise plus the outage. Once you have mail, file access, and a compliance questionnaire, paying only after it breaks is usually more expensive than it looks.
Ready to see the fit for your environment?
We will confirm plan and scope before anything is signed.